LOCATIONS @ MONBULK & WARBURTON PLUS EXTRA HIRE LOCATIONS IN SEVILLE & EMERALD

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    • Home
    • OUR STORY
    • SERVICING
    • SHOP
    • BIKE HIRE info
    • OUR HIRE LOCATIONS
    • COG BIKES & BREW CAFE
    • OUR BRANDS
    • GIFT VOUCHERS
    • THINGS TO DO
    • TRADING HOURS
    • CONTACT US
    • COG VIP
    • OUR "LOCALS" PARTNERS
    • TOUR THE VALLEY
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  • Home
  • OUR STORY
  • SERVICING
  • SHOP
  • BIKE HIRE info
  • OUR HIRE LOCATIONS
  • COG BIKES & BREW CAFE
  • OUR BRANDS
  • GIFT VOUCHERS
  • THINGS TO DO
  • TRADING HOURS
  • CONTACT US
  • COG VIP
  • OUR "LOCALS" PARTNERS
  • TOUR THE VALLEY

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EXCHANGE/RETURNS/REFUND POLICY

 At Cog Bikes Australia, we encourage you to choose carefully as we do not offer exchanges or refunds for change of mind.

Faulty Products:

  • We provide a 14-day replacement warranty from the date you receive your product.
  • If your product is faulty, we will replace it with an identical item.
  • If an identical replacement is unavailable, you may choose another item of equal value or opt for a refund for the total value of the faulty product.

Manufacturer's Warranty:

If your product is covered by a manufacturer’s warranty outside of the 14-day period, we are happy to lodge a warranty claim on your behalf to ensure you receive the appropriate support.


For any questions or assistance with a product issue, please don’t hesitate to contact us—we’re here to help!


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