EMERALD LAKESIDE BIKE HIRE

Important Notice – Emerald Lake Park Location

Due to the Thomas the Tank "Day Out With Thomas™" event at Emerald Lake Park (Puffing Billy) on the following dates:

• March 21–23
• March 28–30

Bike hire at this location will be available by pre-booking only.
Walk-ins will not be accepted during these dates.

All pre-bookings must be made at least 48 hours in advance.

Our Warburton location remains open and available for both walk-ins and pre-bookings as usual.

Planning a visit to Emerald Lakeside? Make your bike hire experience seamless by prebooking here!

• Bike Options: Choose from e-bikes, standard bikes, and kids' bikes. Rentals are available for up to 2 hours (perfect for a stopover at LAKESIDE Station), 4 hours, or all day.

• Rental Start Time: Your rental period begins at the start time you select. If you're travelling on Puffing Billy from Belgrave, the train typically arrives at Lakeside Station about one hour after departure.

• Helmets Included: Every bike rental comes with a helmet at no extra charge.

• Walk-ins vs. Pre-bookings: While walk-ins are welcome, pre-booking is strongly recommended—especially on wet weather days—since staff may only be onsite for scheduled bookings.

• Bike Preferences: The bike you receive may differ from the image shown during booking. If you prefer a specific style (e.g., step-through bikes), mention it in the special requirements section, and we'll do our best to accommodate your request.

• Discounted Rates for Puffing Billy Travelers: Exclusive e-bike hire discounts are available for Puffing Billy passengers. You may be asked to present your ticket upon collection. Be sure to select the "Stopover" product when booking if you're a Puffing Billy passenger.

• Additional Equipment: Please note that trailers, baby seats, locks, and gel seat covers are not available at this location.

• Advance Notice: A 24-hour notice is required for all bike hire reservations at Hairy Dog Cafe & Paradise Valley Hotel.

• Rider Details: Bikes are allocated based on the rider's details provided during booking. Please ensure accurate height information for the best fit.

• Cancellations or Postponements: If illness or weather affects your plans, we offer a credit valid for six months. You can reschedule your booking for a convenient date.

• Return Policy: All bikes must be returned by the close of business on your rental day or earlier, depending on your rental duration.

• Multi-Day Rentals: For rentals extending beyond one day, rates are negotiable. Contact us directly at 0410 410 853 for more information.

• Trouble Booking Online? If the system shows "unavailable" or you experience other issues, please call us on 0410 410 853, and we’ll assist you with your booking.

• Group Bookings for 4 or More: Want to book for 4 or more on a date we're not open? Give us a call at 0410 410 853 or 8736-8152, and we’ll see if we can accommodate your group.

Make the most of your Emerald Lakeside adventure with a prebooked bike hire!